- Reference services
- Virtual reference
- Research
- Group study rooms management
- Web 2.0 technology
- Collection development
- Information literacy
- Document delivery services and inter-library loan
- Database management
- Indexing
- Dublin Core
- HTML
- CSS
- PHP
- MySQL
- XML
- Notepad++
- DreamWeaver
- Fireworks
- Photoshop
- Website design
- Database systems
- Tutorial and video creation
- Microsoft Office (Word, Excel, Publisher...)
- ScreenCast
- Camtasia
- Camstudio
- Jing
- Pixlr